Services
Enablement
Our enablement is crucial for empowering our customers to effectively use the software to its full potential, leading to greater value realization and satisfaction.
This proactive approach reduces dependency on support teams, freeing them up to handle more complex issues theirselves - and ultimately be free from vendors and service providers.
Trainings
Mastering
BPMN 2.0
From Process Model to Automated Workflow: Master BPMN for Process Automation
Mastering
DMN 1.6
Rules for automated decisions: Model and execute even most complex DMN decisions
Operaton for developers
Everything about Process Automation based on Operaton - no matter what tools stack you are using.
Care by uubato
For customers using Operaton, Customer Success Management is crucial for maximizing the value of their investment. It ensures they achieve their desired business outcomes with the software. A dedicated Success Manager acts as the customer's advocate within the company. This leads to proactive support, better feature adoption, and ultimately, greater customer success and satisfaction.
Half yearly
- Routine check up by success manager
- Evaluating new application scenarios
Yearly
- Technical reviews
- Presentation of new product feaures
Customer Success Management
Our Customer Success Management (CSM) delivers a variety of concrete services to ensure that our customers derive maximum value from Operaton and achieve their business goals. These services extend far beyond traditional customer support and are proactive and partnership-oriented.
Structured Onboarding
CSM provides intensive guidance to new customers during the initial setup and implementation of the software. This includes personalized introductions, training sessions, and configuring the product to meet specific customer needs, ensuring a quick and smooth start.
Proactive Engagement and Monitoring
Instead of waiting for customer inquiries, CSM acts proactively. By analyzing usage data, they identify customers who are not using the software optimally or are at risk of churning. The Customer Success Manager then actively reaches out to offer assistance and improve adoption.
Strategic Consulting and Goal Achievement
A Customer Success Manager acts as a strategic partner. In regular meetings (e.g., Quarterly Business Reviews), they discuss the customer’s goals and collaboratively develop strategies on how the software can best contribute to achieving them. This also includes highlighting new or underutilized features.
Collecting Customer Feedback and Driving Product Improvement
CSM serves as the central link between the customer and the software provider. They systematically gather feedback on product experiences, feature requests, and challenges, and relay this information to the product management and development teams. This allows the customer to actively influence the software’s evolution.
Resource and Knowledge Sharing
Customers are continuously informed about best practices, new use cases, webinars, and training opportunities. The goal is to constantly enhance user competence and help them unlock the software’s full potential.
Escalation Management and Advocacy
In the event of complex problems or dissatisfaction, the Customer Success Manager acts as the customer’s internal advocate. They coordinate a resolution with other departments, such as support or development, and ensure that the customer’s concerns are addressed with priority.
